Privacy Policy

Effective Date: 09/06/2025

Sento Club ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you engage with us online or in person.

1. Who We Are

Sento Club is a modern wellness studio in Newcastle, NSW, offering reformer pilates, infrared saunas, and recovery services both online and in person.

2. What Information We Collect

We may collect:

  • Name, email, and phone number

  • Postal address and date of birth

  • Emergency and health details (for class safety)

  • Payment information (via secure third parties)

  • Social media handles

  • Voluntary details submitted through forms or chats

3. How We Collect Your Information

We collect information:

  • Through website or social media forms (e.g. Instagram, Facebook)

  • When you make bookings or purchases

  • When you sign up to newsletters or promos

  • Through cookies and analytics tools

  • Through direct communication (email, SMS, phone, or DM)

4. How We Use Your Information

We use your data to:

  • Manage bookings and provide services

  • Reply to your messages and support requests

  • Send updates, offers, and event invites (if you consent)

  • Improve our website and content

  • Fulfill legal obligations

5. Marketing Communications

We may casually engage with you on social media (e.g. DMs asking about interest). We only send direct marketing content (offers, promos) if you’ve given express consent.

We may contact you via:

  • Email

  • SMS

  • Phone

  • Social media DMs (Instagram, Messenger, TikTok)

Opt-out anytime:

  • Click "unsubscribe" in emails

  • Reply STOP to SMS

  • Ask via phone or DM

  • Email hello@sentoclub.com.au

6. Disclosure to Third Parties

We don’t sell or rent your data. We may securely share info with trusted third parties who support our:

  • Payments

  • Bookings

  • CRM and email/SMS tools

  • Website and analytics tools

7. Cookies and Tracking

We use tools like Meta Pixel and Google Analytics to:

  • Understand site traffic and usage

  • Tailor ads and improve user experience

You can adjust cookie settings in your browser.

8. Data Storage and Security

We store data in encrypted, access-controlled systems and take reasonable steps to keep it safe from unauthorised access, loss, or misuse.

9. Your Rights

You can:

  • Access the data we hold about you

  • Request corrections

  • Withdraw marketing consent

  • Ask for deletion (unless we’re legally required to keep it)

Email: hello@sentoclub.com.au

10. Do Not Call Register

If you are listed on the Do Not Call Register, we will only contact you by phone if you have expressly given us permission to do so. This applies to both marketing and non-marketing communications. We respect your communication preferences and comply with relevant regulations.

11. Children’s Privacy

Our services aren’t intended for children under 16 unless parental consent is provided.

12. Changes to This Policy

We may update this Privacy Policy as needed. The latest version is always available on our website.

13. Contact Us

Sento Club
99 Elder St, Lambton, NSW, 2299
hello@sentoclub.com.au

Thank you for trusting Sento Club with your information.